Billing and cancellation

Applies to Tracebrand subscriptions sold by MAYKO sp. z o.o. Last updated 28 September 2026.

This page summarises how billing works. The binding rules are in the Terms of Service; if the two differ, the Terms of Service apply.

Who can subscribe

Tracebrand is sold to businesses only. Subscriptions are held by a workspace and managed by its owner in the workspace billing settings.

Plans and prices

• Starter: €89 per month or €890 per year.
• Growth: €199 per month or €1,990 per year.
• Scale: €499 per month or €4,990 per year.

Prices are net and exclude VAT, which is added at the rate that applies to your company. Plan limits are listed on the pricing page and are enforced in the product.

Free trial

Every workspace can start one 7-day free trial. Starting it requires a payment card. The date and amount of the first charge are shown before you confirm. If you cancel before the trial ends, you are not charged.

Payments and renewals

Subscriptions are paid in advance for each billing period, monthly or yearly, by card through Stripe. They renew automatically on the same day of each period until cancelled. A VAT invoice is issued for every payment and sent to the billing email address.

Changing plans

Upgrades take effect immediately, with a prorated charge for the rest of the current period. Downgrades take effect at the start of the next billing period.

Cancellation

You can cancel at any time in the workspace billing settings. Cancellation stops the next renewal: the plan stays active until the end of the period you have already paid for, then monitoring stops.

Refunds

Payments for a billing period that has started are not refunded, except where the law requires otherwise. If you believe you were charged in error, write to hello@tracebrand.ai within 14 days of the charge and we will review it.

Complaints

Send complaints about the service to hello@tracebrand.ai with your workspace, the date and a description of the problem. We reply within 14 days.